We have a flexible return policy to make you comfortable with your shopping, however we always require that you return goods UNUSED, UNWASHED, UNWORN, UNDAMAGED AND PACKED CORRECTLY IN THEIR ORIGINAL PACKAGING. BREACH OF THIS REQUIREMENT WILL LEAD TO TERMINATION OF THE RETURNS POLICY.
Fill up the Return Form before sending items back so that we can issue you a Return Note. Enclose the Return Note detailing with your name, phone number, email address and bank account. We will proceed your request within 3 workings days after receiving it.
Please note that we will take no responsibility for any return without Return Note, which may lead to loss of items.
Sales and Hygiene Items
Please shop with Sales Items carefully, as we DO NOT refund or exchange for them. For Hygiene reasons we cannot return some hygiene items such as nipples, sippy spout, potties, toilet trainers, breast pumps etc.
We accept goods (except sales and hygiene items) exchange if you found them unsuitable. You should follow the normal procedure to notify us within 3 working days after receiving the item(s) and return the item(s) at your cost. In addition, we will charge the redelivery fee following our flat rate - $6.00 for North Island and $10.00 for South Island.
We accept goods (except sales and hygiene items) back if you have ordered the wrong item(s), changed your mind or you simply found them unsuitable. You should follow the normal procedure to notify us within 3 working days after receiving the item(s) and return the item(s) at your cost. In addition, returning unwanted items will incur a minimum charge NZ $5.00 or 10% of purchase price over NZ $50.00 for cost of restocking. The remaining amount will be issued as Store Credit to your account (NOT REFUND). To minimise your risk as sender, we encourage you to use insured and traceable courier, as you will take responsibility for potential loss or damage in transit. In that case, we will refuse to refund for any damage or lost items.
Damaged, Faulty or Wrong Orders on Delivery
If the packaging of your order is damaged, and before you refuse to accept the delivery, check if the contents of the box are damaged. If you find the contents to be damaged or the contents are wrong or faulty, please report this via email and enclose the photo(s) taken as reference within 3 working days. We will decide the best course of action as below to resolve this matter. Otherwise, we maturely agree that the order is received as per expect.
- Refund - follow the procedure to request a Return Note and courier the item(s) as per requirement above at your cost. Once we receive the item(s), we will refund the purchase price and the return courier fee to you. It may take up to 10 working days for transaction.
- Replace - follow the procedure to request a Return Note and courier the item(s) as per requirement above at your cost. Once we receive the items, we will refund the return courier fees to you and re-deliver the correct or good item(s) at our cost.
- Keep the wrong item(s) - we will issue store credit for the delta of price if any and an “apology” (10% of purchase price of wrong item(s)) to your account for your next shopping.