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Terms and Conditions


The products and services that feature on www.cutebaby.co.nz are offered to you by CuteBaby Ltd, a registered company in Auckland, New Zealand and governed according to New Zealand law. In these terms and conditions, “we” “us” and “our” refer to Cute Baby Ltd, trading as CuteBaby. Your access to and use of all information on this website including purchase of our product/s are subject to the following terms and conditions. We reserve the right to amend this notice at any time and your use of the website following any amendments will represent your agreement to be bound by these terms and conditions as amended.  We therefore recommend that each time you access our website you read these terms and conditions.


You do not have to register to use our website or purchase goods via our website. But it will bring you advantages in creating an account with us. Not only will shopping be easier, but your experience with us will become more personalized over time. By creating an account, you can maintain an address book, review your order history and manage billing or shipping information, etc. Please note we do not keep your credit card information.

Information Accuracy

You agree that the information you provide to us will be true, accurate, current and complete in all respects. You also agree to notify us of any changes in this information. All personal information you provide to us when you use the website will be used in accordance with our Privacy Policy.

Age of Use

Our services are provided to adults over the age of eighteen (18) years. By proceeding to purchase through our website, you acknowledge that you are over 18 years of age at the time of purchase.

Products Listed

We strive to ensure that our products are described as accurately as possible on our website, however we do not guarantee the accuracy of the description. Where we become aware of any mis-description, we reserve the right to correct any error or omission.

Images have been provided for illustrative purposes only and we do not guarantee that any image will reproduce in true colour nor that any given image will reflect or portray the full design or options relating to that product.

We reserve the right to withdraw or modify any product without prior notification at any time for any reason.


All prices are listed in New Zealand Dollars (NZD) and are inclusive of GST (15%). We endeavour to ensure that our price listed is current, however, we do not guarantee the accuracy of price all the time. We reserve the right to alter our price at any time for any reason without prior notification.


Once you click the "Complete Order" button to place your order on our website, an Order Confirmation will email to you detailing the products you have ordered. This is not the final order acceptance from us where we may encounter some situation, such as product unavailability from stock, late payment, mis-description or pricing and so on. In this case, we reserve the right to cancel your order, may or may not notify you and refund your payment if any.


  • Payment in Full

We support flexible payment method, such as Credit Card(Visa, Master, etc) and Direct Debit. If you choose to pay via Direct Debit, please make the full payment within 3 working days after receiving the Order Confirmation. Otherwise, the order will be cancelled automatically. Payment detail as below,

Bank Name: ANZ

Account Name: Cute Baby Ltd

Account Number:06-0265-0496144-000


Late payment is not accepted unless prior notice in written is sent via email and acknowledged by us. 

  • Payment by Instalments (NZ order only)

We now partnered with popular payment provider Laybuy, our customers can split your payment with 6 weekly instalments without extra charge. For more detail, simply register with Laybuy and check out the terms and conditions. 


We aim to dispatch your order on the same or next working day once receiving your payment, at the meantime we will email you a Delivery Notice with your track and trace number when the parcel is ready to be pickup by courier. In some case that we cannot meet this target, we will notify you the delay immediately. It is your responsibility to ensure the information provided within your order is valid and correct. Additional cost may occur due to wrong information provided and will be passed to you.

The delivery cost is calculated by the system and included in your checkout payment. If you have any concern, you may refer to the table below or contact us before making payment. Delivery timescale quoted is indicative only and is subject to stock availability. You may expect certain delay in some circumstance.

Destination Order Category Order Value Appr. Delivery Timescale Delivery Cost
North Island Flat Rate Item >$100.00 1-3 Working Days Free
< $100.00 1-3 Working Days $6.00
South Island > $100.00 1-3 Working Days Free
< $100.00 1-3 Working Days $10.00
Within New Zealand Non-flat Rate Item Any Value 4-8 Working Days Calculated by system automatically at the time of checkout
P.O. Box Any Item Any Value No Delivery Service Provided.
Overseas Any items Any Value Price and delivery timescale may vary based on the actual order and destination country. Duty and Taxes may also incur and will be passed to recipient if exists. Please contact us for more information.


All prices in the table above listed in New Zealand Dollars (NZD) and is inclusive GST (15%).

Due to the size and weight, we categorize the oversize or heavy item as Non-flat Rate Item which will incur extra charge for freight. On our website, this kind of item will be specified on the product page. The extra freight charge will be calculated by system and added to your checkout payment automatically. If you have any concern regarding the cost, please contact us before placing an order. Herein, Non-flat Rate item includes but not limited to cot, mattress, trolley, stroller, bassinet, changing table, washing powder, detergents and so on.

We freight the goods via either COURIER POST or CASTLE PARCEL COURIER, who provides delivery insurance. Should any loss happens, we will endeavour to assist with loss claim, however we cannot and do not hold liability for any loss resulted in freight.

Change or Cancel an Order

If you wish to change or cancel your order, please contact us immediately or fill up the Order Change form. We aim to respond to your email within 24 hours of receipt. Please include the following detail,

  • Customer Name
  • Order Number
  • Date of Purchase

We will change or cancel your order if the order has not dispatched yet. Otherwise, our Return Policy applies.

  • If you have received your order, then we will not be able to change or cancel it.
  • If you receive a Delivery Note while waiting for our response, it means that the order has dispatched before we notice your request.

Refusal of Transaction

We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any product(s) from our website whether or not that product(s) has been sold; removing or editing any materials or content on our website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

Specials or Discounts

Any special or discounts offered on our website cannot be used in conjunction with any other specials or discounts, promotional or voucher based discounts, unless specified by us. The specials or discounts is subject to specific e-commerce shop promotion. We cannot and do not guarantee to match the price between different e-commerce shops, such as TRADME or GRABONE. We reserve the right to alter or terminate the special and discount offers at any time and for any reason without prior notification.

Loyalty Points

Check out for more detail.


Any links or references to other Internet websites contained on the website are provided by us merely as a convenience to the users of the website, and we are not responsible for the content or operation of any such linked sites, or liable, directly or indirectly, for the privacy practices or the content of such linked sites. Any hyperlinks to such linked websites should no way be construed as an endorsement, representation(s) or promotion by us as to the content, representations, accuracy, products or services found or otherwise described in such linked websites. Use of these linked websites is done at your own risk and consequences.


The copyright including all material in this website, including text, images, graphics, arrangement and encompassing design of this website belongs to us or we have a license to utilize them. You are permitted to view, copy and print from our website for your personal use only. We do not permit reproduction, adaption, or the use of this website incorporated/or linked in any other work without our written consent.

Limitations on Liability

You acknowledge, by your use of this site,

  • that your use of this is at your own risk;
  • that you assume full responsibility of all costs associated with all necessary servicing or repairs of any equipment that you use in connection with your use of this site;
  • that we will not be liable for any damages of any kind related to your use or inability to use our site, including without limitation, failure of performance, omission, interruption, error, computer virus, or network or internet failure or including without limitation direct, indirect, special, compensatory or consequential damages, lost profits and/or loss of or damage to property whether the alleged liability is based on contract, tort, negligence strict liability or any other basis, even if we have been advised of the possibility of such damaged.


The content provided on this site or APP is provided “AS IS” and “WITH ALL FAULTS”. we make no warranty or representation, either express or implied as to its use, availability, content accuracy, appropriateness or performance of this site or APP. As a user, you assume all risks and responsibilities for this use or non-use and we make no presentation that the content appearing on, accessed through, or downloaded from this website or APP is compatible with your device or free from error or viruses. Subject to the limited warranty set forth above, to the extent allowable by existing law, we disclaim all other warranties, either express or implied, including by without limitation, the implied warranties of merchantability and fitness for a particular purpose with respect to this site or APP and its content. We reserve the right to alter or remove APP or website content or suspend or terminate your use in any way, at any time for any reason without prior notification. And we will not be liable in any way for possible consequences of that action.


We reserve the right to immediately suspend or terminate or restrict access to this website if any breach of these terms and conditions. A notice will be sent through if contact is available.

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